Warranty Policy

To be eligible for a warranty claim, the product must have been used as intended, in accordance with the care instructions provided, and proof of purchase or receipt must be presented.

This warranty covers defects in materials or workmanship that arise under normal use, including issues with the bottle, cap, pump mechanism, or packaging integrity that are not the result of misuse, accident, or normal wear and tear.

• Damage caused by misuse, mishandling, or accidental damage
• Normal wear and tear, including fading of packaging over time
• Products purchased from unauthorized resellers
• Alterations, modifications, or improper storage of the product
• Natural variation in scent due to storage conditions or product age

If a claim is approved, we will cover the cost of shipping a replacement item to you. In cases where the product must be returned to us for inspection, we will provide instructions and cover reasonable return shipping costs for valid warranty claims.

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect so we can assess whether it qualifies under this warranty and resolve the issue promptly.

Once your warranty claim has been submitted, our team will review the details and may request photos or additional information to assess the issue. We will notify you regarding the approval status of your claim.

Approved claims will result in a repair, replacement, or store credit at our discretion, processed within 10 business days of approval.

Thank you for shopping with us. We are committed to providing quality products and customer satisfaction.