Shipping Policy

This Shipping Policy explains how we handle order processing, dispatch and delivery for purchases made through our store, including the current temporary pre-order arrangement described above.

We are currently operating under a temporary pre-order model. Placing an order today reserves your item ahead of stock arrival — your payment is processed in full at checkout to confirm and secure your place in the delivery queue.

Orders are prepared and packed in the sequence they are received throughout November 2026, ahead of the scheduled delivery window.

All pre-orders are scheduled to dispatch and arrive during the 1st week of December 2026 (December 1–7). This delivery window applies nationwide across Australia. Exact arrival day within that week depends on your location and courier scheduling.

Once the pre-order period ends and stock is fully available, this temporary pre-order timeline will no longer apply and standard shipping timeframes will be published in its place.

As soon as your order is dispatched during the December delivery window, you will receive a confirmation email containing tracking details so you can follow your delivery every step of the way.

Shipping costs are calculated at checkout based on your delivery address and order size. Any applicable shipping fees, discounts, or free-shipping thresholds will be clearly displayed before you complete your purchase.

We currently ship nationwide across Australia. If you are located outside of our standard delivery area or have questions about whether we can deliver to you, please contact us before placing your order.

You may amend or cancel your pre-order at any time before it enters processing. To do so, email us with your order number and we will take care of it. Once an order has entered processing or been dispatched, changes may no longer be possible.

While we take every care in preparing and dispatching your order, delivery timeframes provided by couriers are estimates and not guaranteed. If your order does not arrive within a reasonable time after the stated delivery window, or if it arrives damaged, please contact us so we can investigate and resolve the issue promptly.